Support
Support is reached from the user menu at the bottom of the left sidebar (your name and avatar), which offers Settings, Support, Documentation, and Log out. Support opens the support form.
The support form
The page is headed Talk to an expert and states that the team typically responds within one business day.
Every field is required:
| Field | Notes |
|---|---|
| First name, Last name | |
| Company name | |
| The address the team replies to | |
| Category | Product Issue, Billing Issue, General Inquiry, or Feature Request |
| Message | What you need help with |
The form starts empty rather than pre-filling from your account, so enter the email address you would like the reply sent to. Submitting clears the form and confirms that the team will get back to you within one business day.
Where the reply arrives
Your message creates a ticket for the support team, and they reply by email, so keep an eye on the address you entered rather than looking for a thread in the console.
Other routes
- Documentation in the same user menu opens these docs in a new tab.
- The system status indicator links to the Fil One status page, which is the quickest way to check whether an issue is already known. On desktop it sits in the bar along the bottom of the content area; on a phone it is in the sidebar drawer.
- Account deletion is handled over email at support@fil.one, as noted in Settings.
- For volume pricing, SLAs, or the Business plan, Contact sales team in the Choose your plan dialog on Billing reaches the sales team directly. On the trial or with no plan, Talk to sales in the Need help? panel beside the billing cards does the same.